Refunds & Returns
We stand behind the quality of our research materials.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund.
Unopened products
Because these are research materials, opened or used vials cannot be returned for safety and integrity reasons. Unopened items may be eligible for return within 14 days at our discretion.
Refund processing
Approved refunds are issued to the original payment method. Processing times vary by provider.
Contact
Start a refund or return request via our contact page.